Search for commonly asked questions below:

How do I receive a digital ticket?

Obtain a digital ticket when you purchase a qualifying product at any participating Rutter's location and swipe your registered VIP Rutter’s Rewards Card.

When will I receive my digital ticket?

You should receive your digital ticket direct to your email that is associated with your VIP Rutter’s Rewards Card, shortly after making your qualifying purchase. You can also view any unopened digital tickets online when you

What is a qualifying purchase?

Qualifying purchases are specially marked items (found at participating Rutter's locations). You must have a registered VIP Rutter’s Rewards Card in order to play and win prizes in the contest.

How do I receive a digital ticket without making a purchase?

Obtain a digital ticket without making a purchase by sending a 3” x 5” card legibly printed together with your name, your registered VIP Rutter’s Rewards Card number and your email address, to "Rutter's Scrape to Win Digital Ticket Request”, 600 Main Street, #300, Tonawanda, NY 14151-0888. Requests must be received by March 3, 2024. Limit one digital game ticket per request; one request per outer mailing envelope.

Why didn’t I receive my digital ticket via email?

You must be a VIP member and subscribe to receive email communications during your VIP member registration process in order to receive your Digital ticket. If you have not subscribed to receive emails and wish to play the Digital Game, you must reach out to Customer Support at If you still do not receive your Digital ticket via email, you can access via our contest website by .

How do I sign-up for a VIP Rutter’s Rewards Card?

Visit Rutter's VIP Rewards to become a VIP member. Allow up to two days in order to start receiving your digital tickets after becoming a VIP.

How do I know if I’m an Online Winner?

If you are drawn in the online contest you will receive a phone call or email from us with further instructions to claim your prize. Please note that we will contact you using the information you provided when you created your VIP account. A maximum of three attempts will be made to contact any winner.

How do I redeem my instant prize?

If you open your digital ticket and reveal an instant win prize message, your prize will automatically be loaded onto your VIP Rutter’s Rewards Card. To redeem, visit a participating Rutter's location, pick-up the product and bring to checkout. Then use your VIP membership when checking out to receive your prize.

I am unable to login to the contest website.

To log-in to the contest website, you will be using your Rutter's VIP account credentials. Please follow the instructions by clicking here to visit Rutter's Rewards and follow the instructions to log-in or update/request your password.

I’ve forgotten my password, what should I do?

What are online sweepstakes entries?

Select digital tickets will reveal a message stating that you have received two (2), three (3), five (5), ten (10) or twenty-five (25) online entries for a chance to win in our Sweepstakes.

What is a captcha?

A captcha is a security feature on our web page. When you click on the box that says “I’m not a robot,” some images should appear, please click on the images that correspond to the question above the pictures.

Why am I getting a CSRF token message?

This problem usually occurs because the web browser on your computer or device is probably outdated.

Here is all you need to do:

  1. Download an Up to Date Web Browser. We suggest either:
    Google Chrome
    Or Mozilla Firefox
  2. Follow the instructions on either of those links to download the browser and install on your computer.
  3. In your new web browser, go to and then to access your account.
    If you are still having issues, please email us at

What are some important dates to remember?

Last day to make a qualifying transaction to receive a digital game ticket: March 3, 2024

Last day to scrape digital game tickets: March 10, 2024

Last day to redeem instant prizes in-store: March 24, 2024

Can’t Find Your Answer?

We’re Here to Help!

Click on the button below to send your question to our Customer Service Team and we will get back to you shortly.

You can also email us at:
or mail your request to:

Rutter's Scrape to Win
c/o 600 Main Street
#300, Tonawanda
NY 14151-0888

No purchase necessary. Must be a Rutter’s VIP member to receive digital game tickets. Starts 1/1/2024, ends 3/3/2024, while supplies last. Prizes may not be exactly as illustrated. See Official Rules here for complete details, eligibility requirements, available prizes, odds and no purchase entry means.