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Search for commonly asked questions below:

Obtain a spin to win game play when you purchase an entry item at any participating Rutter's location and use your registered VIP Rutter’s Rewards account.

You should receive your spin to win game play direct to your email that is associated with your VIP Rutter’s Rewards account, shortly after making your entry item purchase. You can also view any new game plays online when you

Entry items are specially marked items (found at participating Rutter's locations). You must have a registered VIP Rutter’s Rewards account in order to play and win prizes in the contest.

Obtain a spin to win game play without making a purchase by sending a 3” x 5” card legibly printed together with your name, your registered VIP Rutter’s Rewards account number and your email address, to "Rutter’s High-Roller Summer Game Play Request", 600 Main Street, #300, Tonawanda, NY 14151-0888. Requests must be received by September 1, 2024. Limit one spin to win game play per request; one request per outer mailing envelope.

You must be a VIP member and subscribe to receive email communications during your VIP member registration process in order to receive your Digital ticket. If you have not subscribed to receive emails and wish to play the Digital Game, you must reach out to Customer Support at support@RuttersWin.com. If you still do not receive your Digital ticket via email, you can access via our contest website by .

Visit Rutter's VIP Rewards to become a VIP member. Allow up to two days in order to start receiving your digital tickets after becoming a VIP.

If you are drawn in the online contest you will receive a phone call or email from us with further instructions to claim your prize. Please note that we will contact you using the information you provided when you created your VIP account. A maximum of three attempts will be made to contact any winner.

If you spin to win an instant product prize, your prize will automatically be loaded onto your VIP Rutter’s Rewards account. To redeem, visit a participating Rutter's location, pick-up the product and bring to checkout. Then use your VIP membership when checking out to receive your prize. If you spin to win an instant $50 Rutter’s Gift Card or $1,000 Cash, your prize will be mailed directly to you after you have completed the necessary paperwork, and we have verified it.

To log-in to the contest website, you will need to use your Rutter's VIP account credentials. If you are having issues with your credentials such as your password, please follow the instructions by clicking here and log-in to update or reset your password.

Select spin to win game plays will reveal a message stating that you have earned 25, 50, 75, or 100 entries for a chance to win either Free Fuel for a Year or $25,000 Cash.

A captcha is a security feature on our web page. When you click on the box that says “I’m not a robot,” some images should appear, please click on the images that correspond to the question above the pictures.

This problem usually occurs because the web browser on your computer or device is probably outdated.

Here is all you need to do:

  1. Download an Up to Date Web Browser. We suggest either:
    Google Chrome
    Or Mozilla Firefox
  2. Follow the instructions on either of those links to download the browser and install on your computer.
  3. In your new web browser, go to www.rutterswin.com and then to access your account.
    If you are still having issues, please email us at support@RuttersWin.com.

Last day to make a qualifying transaction to receive spin to win game plays: September 1, 2025

Last day to open your spin to win game plays: September 8, 2025

Last day to redeem instant prizes in-store: September 22, 2025

Can’t Find Your Answer?

We’re Here to Help!

Click on the button below to send your question to our Customer Service Team and we will get back to you shortly.

You can also email us at: support@RuttersWin.com
or mail your request to:

Rutter’s High-Roller Summer
c/o 600 Main Street
#300, Tonawanda
NY 14151-0888

No purchase necessary. Must be a Rutter’s VIP member to receive digital game plays. Starts 4/28/2025, ends 9/1/2025, while supplies last. Prizes may not be exactly as illustrated. See Official Rules here for complete details, eligibility requirements, available prizes, odds and no purchase entry means.